bulan77 Platform Privacy Notice

This page describes what we collect when you use bulan77 and how we keep that data protected. Our privacy practices follow regional data protection standards. We collect information necessary to verify your identity, process your deposits and withdrawals, and deliver gaming services across our platform on Android, iOS, and desktop.

We do not sell your personal information to third parties. We use your data only to operate bulan77, manage your account, comply with applicable law, and improve your experience. You retain the right to request access to your data, correct inaccuracies, and ask for deletion subject to legal obligations.

The sections below detail what information we collect, how we use it, how long we retain it, and how you can exercise your rights.

What Data We Collect on bulan77

We collect information in several categories:

• Account registration: Your email address, username, and password (hashed for security). We use this to create your bulan77 account and authenticate your login on any device.
• Identity verification: Your full name, date of birth, government ID number, and a copy of your ID document (such as your Indonesian national identity card). We require this for KYC verification before your first withdrawal.
• Address verification: Your residential address and a supporting document (utility bill, bank statement, or official letter). We use this to confirm you are in a jurisdiction where our services are permitted.
• Payment information: The payment method you use to deposit (for example, your DANA, e-wallet, mobile banking, local payment, online payment account, or e-wallet, mobile banking, local payment, online payment bank account). We do not store your card number or bank credentials directly; instead, our payment processor provides us a confirmation token.
• Account activity: Your login history, deposit and withdrawal records, gaming activity, and account balance. We keep this data to manage your account and settle any disputes.
• Device information: On Android, when you install our APK, we may collect your device model, operating system version, and app version. On iOS or desktop, we collect minimal device data via your browser (standard browser identifiers).
• Cookies and tracking: We use cookies to maintain your session, remember your preferences, and understand how you navigate bulan77. You can disable cookies in your browser settings, though this may affect your experience.

How We Use Your Data on bulan77

We use the information we collect for these purposes:

• Account management: Creating and maintaining your bulan77 account, processing logins, managing your balance, and handling password resets.
• Payments and compliance: Verifying your identity through KYC, processing deposits and withdrawals, detecting fraud, and complying with anti-money-laundering (AML) regulations.
• Jurisdiction verification: Confirming that you are located in a jurisdiction where our services are legally available. Our servers may detect your IP address to support this check.
• Customer support: Responding to your inquiries, resolving disputes, and improving our service based on user feedback.
• Platform improvement: Analysing how you use bulan77—which games you play, which sports you follow, which payment methods you prefer—to improve our interface, add features, and optimise performance on Android, iOS, and desktop.
• Legal compliance: Responding to lawful requests from authorities, enforcing our terms and conditions, and protecting against fraud or abuse.

Third-Party Processors and Data Sharing

We work with trusted partners to deliver bulan77 services. These partners process your data only as instructed by us and are bound by confidentiality agreements.

• Payment processors: When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or a bank transfer, those payment providers receive your transaction details directly. We do not store your card or bank credentials; the payment processor handles that encryption and storage.
• Cloud hosting: Our servers may be hosted by third-party cloud providers. These providers manage the physical infrastructure; we control the security and access layers. Your data may be stored outside your home jurisdiction, subject to encryption and access controls.
• Customer support tools: If you contact our English-language support team, your inquiry and our response may be logged in a support system used by our team members.
• Compliance and legal: If required by law, we may share information with governmental authorities, law enforcement, or judicial bodies.

We do not sell your personal information to advertisers, data brokers, or marketing firms. We do not share your email address or gaming history with unrelated third parties.

How Long We Keep Your Data

We retain your data for as long as necessary to deliver bulan77 services and comply with legal obligations.

• Account data: We keep your account information (email, username, hashed password, balance history) as long as your account is active. If you request account deletion, we securely erase this data within 30 days, subject to legal holds (for example, if a withdrawal is under review).
• KYC documents: We retain your identity and address documents for a minimum of 7 years to comply with anti-money-laundering regulations, even if you close your account.
• Payment records: Transaction records are retained for a minimum of 7 years for audit and compliance purposes.
• Device and cookie data: Session cookies expire after subject to verification of inactivity. Persistent cookies may remain for up to 1 year unless you clear your browser cache.
• Support inquiries: We keep support chat logs for 2 years to resolve disputes and improve our service.

Your Rights Regarding Your Data on bulan77

You have the right to request access to your personal data held by bulan77. You can download a copy of your account details, transaction history, and KYC documents through your account settings. If you find inaccurate information, you can request correction. You also have the right to request deletion of your account and associated data, subject to legal retention requirements.

If you have a concern about how we handle your data, you can contact our support team. We will investigate and respond within 30 days. If you believe we have violated your privacy rights, you may file a complaint with the relevant data protection authority in your jurisdiction.

Cookies and Tracking Technologies on bulan77

We use cookies to maintain your session login, store your language preference, and remember your account settings. Session cookies expire when you close your browser or log out. We also use analytics cookies to understand how users navigate bulan77—which games are popular, which sports attract the most interest, whether the Android APK or iOS browser is preferred—so we can improve our platform.

You can disable cookies in your browser settings. If you disable all cookies, some bulan77 features (like staying logged in across page views) may not work properly. Third-party analytics services may set their own cookies; review their privacy policies for details.

International Data Transfers

Our servers may be located outside Indonesia. When your data is stored or processed outside your home jurisdiction, it is protected by the same encryption and access controls we apply domestically. By using bulan77, you consent to your data being transferred and stored internationally as necessary to deliver our services. We take reasonable steps to ensure your data receives equivalent protection regardless of location.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by posting the revised policy on this page and updating the "Last updated" date. If we make significant changes that affect how we use your data, we will request your consent before applying those changes to existing accounts.

How to Contact Us About Privacy on bulan77

If you have questions about this privacy policy, how we handle your data, or how to exercise your rights, contact our support team via our platform. Our team is available in English and will respond to privacy inquiries within 30 days. You can also request a copy of our full data processing agreement or ask about our security certifications.

Our commitment is to keep bulan77 a secure, transparent platform where your data is treated with care. We handle identity information, payment details, and gaming history as confidential. We comply with regional data protection standards and do not tolerate unauthorised access or misuse of personal information.

This privacy notice applies to all bulan77 users in supported jurisdictions. Our services are available only where local law permits. You are responsible for verifying that your use of bulan77 complies with your jurisdiction's data protection and gaming regulations.